Our Process

What is the ordering process?

1. Browse our online gallery to see which design you like best to base your own custom design from. You can even get an online quote to see what options fit in your budget. Once you are ready to begin the process, purchase the Design Fee listing from our gallery that best suits the style of invitation you want and you will be directed to the next steps. (A Design Fee listing must be added to your cart for you to begin the process).
• For current design turnaround times click here.

2. Once the Design Fee has been purchased, you will be notified by email with a link to our online information form and templates (if applicable) so that you can gather the details needed to begin your design. (This is usually sent within 24 hours.) You will also be sent a password to our online Client Resource Center where you can download templates, view our Font List, Swatches and Stationery Planning Guide.

3. Email us the details of your event (colors, theme, wording, inspiration boards etc.) and the corresponding template/photos if applicable.

 It is important that you provide as much accurate and thorough information as possible for the first proof.

4. A digital design proof(s) will be provided to you via email for your approval and suggestions. (We will get you a first proof/design as soon as possible, but note that the design process can take a total of  2-3 weeks depending on the amount of changes requested and the overall timely responses to emails. Every order is important to us and we strive to get the designs to you as quick as possible.)

5. Once the final design is approved via email, we can mail you a hard copy proof (this is included in your design fee) and/or get your order ready for production (yippee!). We will also email you your invoice at this time. For all orders over $150, half of the total amount is due before the production of your order and the remaining balance due before we ship it out. We will then print, assemble, and ship your invites to you! (Production turnaround time is quicker for some designs than others, please see listing descriptions to determine how long your order will take for production.)

6. You get compliments on how unique your invitations are and your guests say how they can not wait for your event!

Can I first get a quote on the items I would like to order?

Yes, you an get an online quote by clicking here.

Please note that the online quote does not include your Design Fee or any applicable shipping charges.

How long does the design process take?

Due to the high volume of orders, initial first design proofs can take up to 1 week, depending on our schedule at the time. Every order is important to us and we strive to get the designs to you as quick as possible. However, this is a creative process and proofing times can vary. At this time, we are not accepting rush orders - all normal design and production dates will apply.
Click here for current turnaround times and general production updates.

How long does the printing and production process take?

At this time, we are not accepting rush orders - all normal design and production dates will apply. Once you have approved your final design for production, it can take approximately 2-3 weeks to assemble your order (this varies on quantity and and the style design). For example, Postcard Save the Dates usually take 5-7 business days* to produce, and Passports usually take 2-3 weeks*. Pocket fold invitations and other complex designs range from 3-4 weeks*. Letterpress orders take 4-6 weeks*.

*This does not include the design time, this is for production of your order AFTER the artwork has been approved. For wedding invitations, we highly recommend ordering at least 8-12 weeks prior to the mailing date to allow ample time for the design, production and assembly of your order.

Can I rush my order?

Yes, we can rush your order based on our production schedule at that time.  Please note that the rush fee can vary on the type and quantity of invitations needed. To see if we are accepting rush orders, please view our production and turnaround times.

Can I request samples?

Want to see the quality of our stationery before you start the process? Of course you do! We have put together a Sample Package available for purchase here. Due to the custom-nature of our work, samples are available in limited numbers. (The samples sent to you will be of previously printed invitations — any personalization will be done once you place an order with us by purchasing a Design Fee listing.)

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Ready to get started? To begin the custom design process you must first select a Design Fee listing from one of our design collections in the menu above. A Design Fee listing must be added to your cart to proceed to the next step.

Yes, all of our designs can be customized! This means location, fonts, colors, maps, photos, wording, paper, etc. By purchasing a Design Fee listing you are reserving a spot with us and starting the process to create your own custom design based on the listing your purchase (the Design Fee is an separate cost and does not go toward your printed items). Please refer to our FAQs for questions and more information. We are beyond excited that you are considering us as your stationery designer!

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Some email accounts (especially .aol or .comcast accounts) may block our emails to you. If you have one of these accounts, please check your spam folder for emails from designs@serendipitybeyonddesign.com or add us to your address book. When checking out, please provide another email address that is not .aol or .comcast. We will not be responsible for delays if your email is blocking our attempts to reach you.