Frequently Asked Questions

We hope the questions and answers below will assist you in your planning, and look forward to working with you! (We have also provided the below link to view a full list of our Terms and Policies.
By purchasing a Design Fee you are agreeing to the polices stated here).

 

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Ordering Process

What is the ordering process?

How the heck does this work, you might ask? We know it can be overwhelming, but don't worry! We are nice people who are honored that you are considering us as your stationery designer and we can't wait to work with you!

1. PURCHASE A DESIGN FEE: Browse our online store to see which design you like best to base your own custom design from. You can even get an online quote to see what options fit in your budget! Pretty sweet, huh?  Once you are ready to begin the process, purchase a Design Fee listing from our store that best suits the style of invitation you want and you will be directed to the next steps.  For current design and production turnaround times, click here.

2. GATHER YOUR DESIGN DETAILS: Once the Design Fee has been purchased, you will be notified by email with a link to our online information form and templates (if applicable) so that you can gather the details and wording needed to begin your design. (This is usually sent within 24 hours.) You will also be sent a password to our online Client Resource Center where you can download any applicable templates, Font List and Stationery Planning Guide.

3. EMAIL US THE DETAILS AND WORDING: Email us the details of your event (colors, theme, wording, inspiration boards etc.), your random thoughts/sketches, or whatever you think will help us with your vision! At this time you can also email the corresponding templates/photos (if applicable).

 It is important that you provide us with as much accurate and thorough information as possible for the first proof. Yes, we are super awesome designers, but mind readers, we are not!

4. PROOFING: A digital design proof(s) will be provided to you via email for your approval and suggestions. Yup, this is where it gets exciting! How long does the design process take take? For current design turnaround times click here.  (We will get you a first proof/design as soon as possible, but note that the design process can take a total of  2-3 weeks depending on the amount of changes requested and the overall timely responses to emails. Every order is important to us and we strive to get the designs to you as quick as possible.)

5. INVOICE AND PRODUCTION: Once the design is approved via email, we can mail you a hard copy proof (this is included in your design fee) and/or get your order ready for production (yippee!). We will also email you your invoice at this time. For invitation orders over $150, half of the total amount is due before the production of your order and the remaining balance due before we ship it out. (Postcard orders must be paid in full prior to production). We will then print, assemble, and ship your invites to you! (Production turnaround time is quicker for some designs than others, please see listing descriptions to determine how long your order will take for production.)

6. GET READY FOR THE PHONE CALLS: You will get numerous compliments on how unique your invitations are and your guests say how they can not wait for your event! It's likely that if an RSVP is in your suite, your guests will not want to mail it back because it's so AWESOME and they can't bear to part with it. Trust us, it happens all the time.

Can I first get a quote on the items I would like to order?

How much will all of this awesomeness cost you? All pricing per invite is stated in the description and varies on the design styles - you can simply multiply the quantity you need by the price per invite stated to get your price (please be mindful of the minimum order required, stated below the listed price). Or you can get crazy and get a quote! Our online quote system lets you play with all of the options, and will even email it to you for reference. Sweet, right?

Are there hidden fees? Heck no! The only other fees besides the printed items are your design fee and shipping.

How long does the design process take?

Due to the high volume of orders, initial first design proofs can take up to 12 business days, depending on our schedule at the time. Every order is important to us and we strive to get the designs to you as quick as possible. However, this is a creative process and proofing times can vary.
Click here for current turnaround times and general production updates.

How long does the printing and production process take?

Once you have approved your final design for production, it can take approximately 3 weeks to assemble your order (this varies on quantity and the style design). For example, Postcard Save the Dates usually take 7 business days* to produce, and Passports usually take 3 weeks*. Flat card invitations may take up to 2 weeks. Pocket fold invitations and other complex designs range from 4-5 weeks*. Letterpress orders take 5-6 weeks*.

*This does not include the design time, this is for production of your order AFTER the artwork has been approved. For wedding invitations, we highly recommend ordering at least 8-12 weeks prior to the mailing date to allow ample time for the design, production and assembly of your order.

To our overseas customers: Please keep in mind the shipping time associated with ordering products from another country. Shipping time for mailing the printed sample of your stationery will take several days, sometimes even 2 weeks. In addition, the shipping time for your final package can also take up to 10 days, depending on the shipping method chosen and customs policies in your country. We have no control over a package once it has shipped and any delays incurred. Please be mindful of this and your mailing date when ordering.

Can I rush my order?

Yes, we can rush your order based on our production schedule at that time.  Please note that the rush fee can vary on the type and quantity of invitations needed. To see if we are accepting rush orders, please view our production and turnaround times.

Can I request samples?

Want to see the quality of our stationery before you start the process? Of course you do! We have put together a Sample Package available for purchase here. Due to the custom-nature of our work, samples are available in limited numbers. (The samples sent to you will be of previously printed invitations — any personalization will be done once you place an order with us by purchasing a Design Fee listing.)

About the Design Fee

Why is there a Design Fee?

Due to the custom nature of our work, all orders require the purchase of a Design Fee listing - this fee can vary from $30 to $75, depending on the style and design you choose. (This fee covers the design time spent on customizing a design for you and the press set-up of your stationery for printing.) By purchasing a Design Fee listing, you are reserving a spot with us and starting the process for your own custom design!

Please note that the Design Fee is non-refundable in the event that you decide not to place your order with us - this applies only if we have started the design.  Also, if you do not order enough stationery and need more reprinted, there will not be another design fee required, but there is a minimum press set-up fee of $25 to get your order back on press.

IMPORTANT: The design fee will be listed on your invoice in addition to the cost of your printed items and shipping fee.
In the rare case that your custom design ends up being more than the Design Fee you purchased (example: you need additional proofs than the allotted 3, or decide you want a whole new design than the one you originally purchased) then any additional design fees will be added to your invoice. Any additional costs for the design will always be brought to your attention first before proceeding with proofs. The amount of the Design Fee initially paid to start the process will be deducted from the invoice total.

What is included with my Design Fee purchase?

A design consultation either by email, phone, or in person (if you live in the St. Louis area). This is optional and not required.
Up to 3 email proofs in JPG or PDF format (There is a $10 fee per proof after the first 3 proofs)
1 printed proof sent via USPS mail.
 (Expedited shipping for samples, if requested, will be an additional charge. Samples are shipped without a tracking number unless otherwise requested.)

The design fee is a separate cost and does not go towards the cost of the printed items.

The design fee will be listed on your invoice in addition to the cost of your printed items and shipping fee. In the rare case that your custom design ends up being more than the Design Fee you purchased (example: you need additional proofs than the allotted 3, or decide you want a whole new design than the one you originally purchased) then any additional design fees will be added to your invoice. Any additional costs for the design will always be brought to your attention first before proceeding with proofs. The amount of the Design Fee initially paid to start the process will be deducted from the invoice total.

Are there any hidden fees or associated costs?

Other than your printed items (which you can get a quote for here) there are no other costs other than your design fee(s) and shipping.

If your order total is over $250 on the final invoice, there is a 3% fee to process your order via credit card or PayPal. To avoid this fee, you have the option of paying for invoice via check or money order.

 

I've approved my design and wish to see a printed proof, how long will that take?

Printed proofs can take up to 5-7 days to produce, and that will vary on if we need to order any special paper/supplies for your design.

Printed proofs are included in your design fee purchase and are not an additional cost* (you can still request changes after seeing the printed proof if you have not used up your 3 proofs.) Note printed proofs are cut by hand and can sometimes have slightly rough edges, but the entire finished order will be cut on an industrial machine for a smoother, more precise and finished cut. It is our ultimate goal to send you the printed proof exactly as it will look for the finished order.

All samples are sent via First Class Mail (USPS) without tracking unless otherwise requested.

*Should you need an additional printed sample, the price per set and shipping will apply.

Click here for more info on our design and production times.

Customizing

Can the designs on your site be customized?

YES, all of our designs can be customized - this is why you purchase what we call "the design fee" to get started. By purchasing a design fee, you have the option to customize the design you purchased with colors, fonts, maps, location, graphics, etc. That being said, consider each design shown on our website as online gallery and a starting point to designing an invitation just for you! We consider each order a custom design, and look forward to hearing your ideas and collaborating to create something extraordinary!

What types of printing do you offer?

We offer digital, off-set and letterpress printing. Most orders are printed with off-set printing and are reflected in the prices. For specialty printing such as white ink printing or letterpress, please view our online quote system to view pricing options. White ink and letterpress printing will take longer for production time than the standard times stated in the listings.

What colors and fonts are available?

Available fonts and colors will be emailed to you in your Get Started email.

FONTS: When choosing fonts, we highly recommend that you let the designer choose the best fonts for your custom design. However, you may always request any fonts you wish during the design process, but keep in mind some fonts are best used minimally, as your stationery should be easy for your guests to read.

COLORS: All of our inks are custom, and are CMYK - we do our best to match to colors digitally, however, colors can vary from screen to screen.
We will provide you with available papers, cardstocks and envelopes colors in your Get Started email.
Inspiration and color boards are always welcome if you wish to provide them when submitting your design details.

I want to print my invitations myself, can I purchase digital files?

At this time, we do not sell digital files of wedding invitation suites.
We do offer the option of purchasing digital files for Ceremony and Reception items, such as programs, escort cards, place cards, table numbers, menus, etc. We know planning these little details for your ceremony and reception can be last minute - for that reason you have the option to purchase the digital files to print at home for an additional design fee per item. However, we ask for at least a 6 week notice if you are wanting us to design your ceremony and reception items and for all of the finalized information to provided 3 weeks before your wedding date so we have enough time to design the items for you and provide you with printable files.

We also offer the option of purchasing digital files for a select few of our Baby and Kid designs, Holidays and Greetings, and other Special Events.

What is the difference between matte and shimmer cardstock?

Our matte cardstock is recycled and has a light texture and a non-glossy surface. When ink is applied, the surface becomes a bit shiny, and we feel this stock works best with vintage style postcards and invitations. For additional glam, the shimmer cardstock has a metallic finish (and also a slight texture) that makes the inks look metallic.

I don't see exactly what I want on your site, can a design be created from scratch?

You should consider everything shown on our site as an online gallery and jumping off point for your own unique design. However, if you don’t find exactly what you are looking for in our store but know we can design something super-fabulous for your event, then purchase our Custom Order Design Fee here.

I would like my guest's name printed on the invitation, can you do that?

At this time, no, we can not personalize each invitation with a guest,s name. We can only print your guests names on the envelopes, but any name personalization done to the invitation must be handwritten by you.

I see a design that I like, but it's for a save the date...can I use it as a wedding invitation instead?

Of course! All of our designs can be customized for any event, so if you see something you like but it doesn't fit your event type, please let us know and we can personalize it just for you.

I need some of my invitations in English, and the rest in another language, is that possible?

Yes, we can certainly design your save the dates and/or invitations in both English and any other language, providing you can give us the exact wording for the language you need. We also need to know what language you want your stationery in, and the fonts you are using to provide us with the language. Keep in mind that certain fonts are available for alternate languages and that the selection may be limited.  There is an additional design fee of $30 - $75 depending on the style of your save the date/invitation.

Can the designs on your site be customized for any event?

Yes! For example, if you see a wedding invitation that you like, but want to use it for a birthday party, we can do that! If you see a save the date that you like, we can customize it for an invite instead, the possibilities are pretty much limitless. We are happy to collaborate with you on any design, the more unique the better!

I like my proofs, but also want to see my invitation in another design style, is that possible?

Yes, if you have purchased a design fee and we have already begun the design process, you can request a different design altogether for an additional design fee. The additional fee will be the cost of the design fee listed for the new style you are requesting. At that point all timing for the first initial design and proofs will start over, and this will push back your production date, so keep that in mind if you are on a tight deadline.

Will my design be totally awesome?

Of course! What we love most about what we do is working one-on-one with clients, and providing the unique option of talking with the designer if needed. We respond to emails quickly, and we strive to always keep your personal style in mind. Yes, the options can be overwhelming, but the end result will be a collaborative design created from your inspiration and our ability to bring it to life!

What quality of paper do you print on?

We only print on premium quality paper and cardstock. All orders are printed on either 110# matte or 110# shimmer cardstock, which we can get in a variety of colors. While paper colors are limitless, we have found certain colors are only available in 80# cardstock, but for our premium wedding invites we prefer 110#. For instance, our save the date postcards mail better when printed on 110# cardstock, instead of the 80#. Your designer will suggest a cardstock color based on availability,  your wedding colors and your wedding invitation suite design.

I found an invitation that I like from another designer, can you create the same thing for me?

Unfortunately, no. We strive to create unique designs, and it is against our policy to copy another artist’s work. We will use your inspiration to design something completely unique for you, but we will not under any circumstance reproduce another artist’s design.

About Our Passports

What else should I know about your Passports?

MAPS: We can provide any maps – you do not need to provide this in the template unless you have a specific map you would like us to use.

THE PASSPORT CARDSTOCK: We do not print metallic inks or do any gold foil with our Passports, we only print metallic cardstocks and papers, which gives the appearance of metallic ink. The metallic cardstock has a slightly shimmery finish, the more ink coverage, or the darker the inks, the less apparent the shimmer is.

INK COLORS: All of our inks are custom, so please provide swatches or inspiration boards if you want a specific color scheme  – we can match to almost any color. You can email us the inspiration boards or color ideas to us with your design questionnaire and template.

THE PASSPORT COVER: All of our Passports are printed on metallic cardstocks and papers for the best quality. We always print our Passports are lighter colored cardstocks and papers, usually with medium to darker colored inks. Keep in mind the darker the cover of the Passport, the more the ink can rub off the edges from your guests handling the Passport – and trust us, they will be forever flipping through it and showing it to everyone because it will be AWESOME. That being said, we do recommend a lighter color for the cover. We know that some clients may want a solid navy cover with gold or white ink – we do not print light inks on dark colored cardstock. Also, keep in mind we are printing on the reverse side of the cover as well – if the cardstock was a solid dark color, the reverse side would not be printable.

ENVELOPE COLORS: Envelope colors can be matte or shimmer, depending on what matches your colors the best.  Usually, Pearl Shimmer is the best, but when designing your invite we can recommend your best options. Envelope colors are available in our Client Resource Center by downloading the color swatches PDF.

RSVP (if applicable): Your RSVP can be a travel postcard, boarding pass, or luggage tag (templates for these are also in the Client Resource Center. RSVP boarding passes are usually mailed as postcard, but you can request that they are mailed in an envelope (there is an additional cost for the envelopes).

How many pages are in your Passport design?

The Passport design can have multiple inside pages - there are usually 4 pages inside the Passport (this does not include the cover). The order of pages is usually this:
Cover, Inside Cover, Formal Invite Page, Page 1, Page 2, Page 3, Inside Back Cover, Back Cover.
More pages can be added for an additional cost, though they must be added in multiples of four to keep within book format. Passport designs that have more than 4 inside pages will require an additional $15 design fee. We also offer a simpler, lower cost Passport option that has no inside pages. The number of pages you need really depends on how much information you want to include for your guests.

What is the difference between your mini sized Passport and your original sized Passport?

Our original Passport size is 4.5×6.25″ when folded - we recommend this size if you have a lot of information that you want to provide for your guests. It's the easiest to read and a more substantial to mail in comparison to our mini sized version, which is 3.5×5″ when folded, and truer to a real Passport in dimension.

How will my Passports arrive to me?

Your passports will be shipped to you separate from any envelopes (that is, if you have ordered envelopes) and will not have any postage applied to the postcard/envelope, or RSVP.  The Passport books themselves will arrive to you complete assembled (if you have ordered ribbon, raffia ties, etc they will be assembled for you as well). You are responsible for addressing*, stuffing, sealing, adding postage and mailing your Passports.

*We do offer guest address printing for $0.45 per address.

Can the cardstock for the Passports be customized?

All of our Passports are printed on metallic cardstock and papers. The cover is printed on a heavy 110lb cover stock, and the inside pages on a lighter 80lb text. At this time we do not offer a matte version of our Passports, as we feel the quality of the metallic is best for for the book format. The colors for the cardstock and paper, however, can be changed and customized to match your wedding colors and theme.

Can you create a Passport for an event other than a wedding?

Of course! We can create Passports for birthday parties, wedding programs, wedding itineraries and more! The same design fee will apply, and the minimum quantity must be ordered.

Can you create a Passport program?

Sure - we love that idea!
Pricing for Passport programs is $50 (design fee), $4.25 per book (has 4 inside pages).

Can the wooden embellishments be customized?

You bet! We can customize to almost any shape and size, and personalize with names, initials, wedding date, etc.) Below are some examples of previously made wooden embellishments. (Customizing the wooden element can add up to a week more to production time.) Also, custom embellishments can not be sent with a printed sample as our vendor requires a full order to make them. We normally have the wooden planes, starfish and sea turtles in stock that can be sent with a printed proof, but any wood pieces with a custom shape, names, or dates can not be mailed with a printed proof.

Is a vintage map included in my design?

Most of our unique designs incorporate a vintage map, so yes, if we can find a map online that we can edit to look vintage, then it is included in your Design Fee and is not an additional cost. This includes postcard designs, passports, boarding passes, air mail invites, etc.

Maps that are hand illustrated such as this one, will require an additional fee.

 

 

What colors can you print the passports?

All of our colors are custom! We can print to match your wedding colors and image boards you provide. We can also print on different colors of cardstock, but note we only print our passports on metallic cardstock. We find that your guests will love your passports so much, that they will be flipping through the pages quite often and showing other people. The metallic cardstock and papers offer a special coating for longer wear. For this reason, we do not offer any other printing for our passports, such as letterpress or metallic foil. Our passports are available in flat ink only. Keep in mind, the darker your ink colors, the more the ink can flake around the edges. Therefore, we prefer to print darker inks for the accent colors and lighter inks for the background.

About Our Postcards

Do I need to provide you with the images/graphics I want used on my postcard?

No, we have several stock resources available for us to search for images that best suit your design and location. Unless you have personal images or graphics already designed, such as a monogram, you do not need to supply us with them.

Do you recommend mailing postcards in an envelope?

What's the point of mailing a postcard if you put it in an envelope, you ask?! Well, that depends on you!
Even with the heavy thickness of the cardstock we use, postcards can and most likely will get damaged a bit in the mail. This is because they get sorted through a machine at the post office, and then are shipped to your guests without much to protect them from the elements. (Note that the metallic cardstock fairs better through the postal machines than the matte cardstock because of its slicker coating.)

Personally, we like that postcards look like they have a bit of wear, after all, they are travel themed postcards! However, if you want them to arrive to your guests in pristine condition, we do recommend that you mail them in an envelope or clear sleeve.

Having your guests mail your RSVP cards back to you as postcards are usually fine, as you are the one who will be seeing them after they have gone through the mail. However, if you are requesting your guests to provide sensitive information with their RSVP, then a postcard is not recommended. Serendipity Beyond Design is not responsible for lost or damaged postcards that are not mailed in an envelope.

I love your vintage postcards, can you make multiple designs for my table numbers/escort cards/guest book, etc?

Unfortunately, for us to create multiple vintage postcard designs for any of your reception items, the cost can be quite pricey. We love the idea and would be happy to create them for you, but the time involved is extensive. Why, you ask? Because each design takes quite a bit of time for us to create and email you for approval, and after it is ready to print, we have to set up each postcard separately for the press. We can certainly give you a quote on multiple designs, but the minimum is $30 per design (for fronts only, back side must stay the same) and will increase on the complexity of the design and/or you want the back of the postcard to be different for each design.

How do the postcards look in a clear sleeve?

What is the difference between matte and shimmer cardstock?

Our matte cardstock is a recycled stock and has a light texture and a non-glossy surface. When ink is applied, the surface becomes a bit shiny, and we feel this stock works best with vintage style postcards and invitations. For additional glam, the shimmer cardstock has a metallic finish (and also a slight texture) that makes the inks look metallic. This is an especially nice effect if the postcard features images with water. Both stocks are a heavy 110 lb cover weight.

How will my postcards arrive to me?

Your postcards will be shipped to you separate from any envelopes (that is, if you have ordered envelopes) and will not have any postage applied to the postcard/envelope. You are responsible for addressing*, stuffing, sealing and mailing your postcards.

*We do offer guest address printing for $0.45 per address, on mailing envelopes only (not the actual postcard).

What types of cardstock do you print postcards on?

MATTE OR METALLIC CARDSTOCK:
Our matte cardstock is a recycled stock and has a light texture and a non-glossy surface. When ink is applied, the surface becomes a bit shiny, and we feel this stock works best with vintage style postcards and invitations. For additional glam, the shimmer cardstock has a metallic finish (and also a slight texture) that makes the inks look metallic. This is an especially nice effect if the postcard features images with water. Both stocks are a heavy 110 lb cover weight.

LINEN CARDSTOCK:
Linen cardstock is representative of what true vintage postcards were printed on. Should you want your postcards printed on a linen cardstock, we can print them for an additional cost, however, the thickest linen weight is 100lb cover. The linen provides a unique texture - areas with darker ink coverage may show a more weathered effect as the ink may not fill in all of the linen texture.

I am ordering postcards with envelopes. Will my guests addresses be printed on the postcards too?

No, we do not print guest addresses on the postcards. We only print guest addresses on envelopes, pricing is $0.45 per address.

For more information on guest addressing printing, click here.

Addressing and Mailing

When should you email us your guest address list?

It's best to email it as soon as your artwork is approved, as we also have to take the time to put your addresses in the layout that coordinates with your suite - which may take a couple of days.  In fact, we can't invoice you and start the production of your order until the addresses are approved, so have them ready as soon as you can so it doesn't hold up the printing process!

How will my invitations arrive to me?

Your invites will arrive to you completely assembled  - meaning we will do all of the binding, layering, ribbon tying, etc.  If your stationery has crystals, we will supply you with a protective vellum sheet for mailing. You will need to apply any RSVP postage* (if needed), and stuff the invitations in to their mailing envelopes. We do not mail your invitations directly to your guests unless you wish to purchase our Mailing Service (pricing will vary).

*RSVP postage is applied by Serendipity for Pocket Fold deigns only - the cost of postage will be added to your invoice.

Will you print my return address or guests addresses on the mailing envelope?

Addresses, ugh – probably the most time consuming part about your stationery! For that reason, we are happy to print your guests addresses on your mailing envelopes for you that will compliment your stationery. Sorry, we do not print guests addresses directly on postcards.

There is a $15 set up fee for us to print your guests addresses – this will be listed on your invoice in addition to your design fee. This set up fee includes 1 round of changes (any changes beyond your 2 address proofs will be an additional $10 per proof). Guest address printing is $0.45 per address, return address printing is $0.30 per envelope (there is no charge for printing your return address on postcards or RSVP envelopes).

Once a design fee has been purchased you will be directed to our online Client Resource Center for our address formatting and instructions. We will provide a proof for you of your addresses in the envelope layout, in matching and complimenting fonts.

Guest addressing does not include us mailing the stationery to your guests. If you wish for us to mail them directly to your guests, please inquire about the cost of our mailing service.

I notice you print guests addresses, does that include postage?

Sorry, it does not include postage. If you want us to mail your invitations directly to your guests, we do offer a mailing service.

Will you mail my invitations directly to my guests for me?

If you would like us to mail your invitations directly to your guests, we do offer a mailing service.

How do I give you my guests addresses?

We ask that you give us your addresses in the exact way you wish for them to be printed, meaning all salutations, punctuation, and spelling is correct. Once a design fee has been purchased you will be directed to our online Client Resource Center for our address formatting and instructions. We will provide a proof for you of your addresses in the envelope layout, in matching and complimenting fonts.

When should I mail my invites?

For invitations, we highly recommend ordering at least 8-12 weeks prior to the mailing date to allow ample time for the design, production and assembly of your order.  To ensure you have plenty of time for the production of your design, visit the Get Started section here and get a custom quote and timeline.

I want to order custom stamps, how much will my invitation weigh?

Each invitation set is unique, so postage costs will vary. It's best to take a completed invitation set (including all your enclosures) to your local post office — they can weigh it and tell you the price for a first-class mailing. Also, please tell your designer if you are ordering custom stamps — these are larger in size than normal First Class stamps and your artwork may need to be adjusted to accommodate this.

How do I mail my invitations?

Your invitations will arrive to you completely assembled, but unstuffed and without postage. You are responsible for addressing, stuffing, sealing, adding postage and mailing your invitations unless you have purchased our guest addressing service and or our mailing service.

If you are mailing your invitations yourself, we recommend mailing them first class. Most of our invite designs have multiple layers of paper or little embellishments on them, such as ribbon, crystals, etc. These invites should be “Hand Canceled” when mailing them to your guests! Hand canceling means your invitations will be processed BY HAND and should not go through the automated processing machines, avoiding damage. Hand canceling also minimizes the amount of stamping/barcodes on the outer envelope, so your invites will arrive much cleaner to your guests! This is usually a FREE SERVICE, but check with your local post office first.

What does hand canceling mean?

"Hand canceling" means that your invitations should be processed BY HAND and should not go through the automated processing machines, avoiding damage. Hand canceling also minimizes the amount of stamping/barcodes on the outer envelope, so your invites will arrive much cleaner to your guests! This is usually a FREE SERVICE, but check with your local post office first.

Payment & Shipping

I need 52 invites, why am I being invoiced for 55?

We sell invitations in quantities of 5 (if you need 52 invitations we will invoice you for 55). Please note that all of our designs have minimum quantities, and that there is a $75 minimum for all orders.

I live outside of the United States, can you ship to me?

Shipping to Canada can vary between $30 and $60 and will ship via UPS.

Shipping to other countries can be done via USPS Express Mail International and ranges between $65 - $90. However, we do recommend shipping via UPS - this can be pricey but your package will be easy to track and will arrive much faster than shipping any other method. The minimum cost for shipping via UPS is $150 and may be more depending on the weight of your package.

Please note all printed samples/hard copy proofs will be sent via USPS Express Mail and is a minimum of $18.

Serendipity Beyond Design is not responsible for any duties, taxes or brokerage fees that may incur during customs.

IMPORTANT NOTICE:  PLEASE keep in mind the shipping time associated with ordering products from another country. Shipping time for mailing the printed sample of your station will take several days, sometimes even 2 weeks. In addition, the shipping time for your final package can also take up to 10 days, depending on the shipping method and customs policies in your country. We have no control over a package once it has shipped, and any delays incurred. Please be mindful of this and your mailing date when ordering.

Can I expedite shipping?

Yes, we can ship to you overnight via Express Mail for an additional cost. Expedited shipping can range  from $18 to $60, depending on the size and weight of your package. We never request a signature at delivery, so please specify if you want a signature to be required. Serendipity will not be held responsible for damaged or lost stationery in shipping and mailing.

What forms of payment do you accept?

We accept PayPal, check or money order. (PayPal will allow you to pay by credit card, even if you don’t have a PayPal account. There will be a 3% service fee on all orders over $250 paid through PayPal/credit card.

Why is there a 3% fee if I pay through PayPal?

When paying through PayPal with a credit card, there is a 3% service fee. To avoid this you may mail a check or money order for payment.

How will my package be shipped to me?

All completed orders are shipped Priority Mail 0r UPS (with tracking). (Samples are shipped USPS FIRST CLASS, unless another method is requested). Shipping can range anywhere from $10 to $50, depending on the size and weight of your package. We never request a signature at delivery, so please specify if you want a signature to be required. Please make sure your address is current on both your Etsy account and PayPal account to ensure accurate and timely delivery. Serendipity will not be held responsible for damaged or lost stationery in shipping and mailing.

TO OUR OVERSEAS CUSTOMERS: Please note that we will ONLY ship your package through UPS, and this can be quite pricey but your package will be easy to track and will arrive much faster than shipping any other method. The minimum cost for shipping is $150 and may be more depending on the weight of your package. Please note all printed samples will be sent via Express Mail and is a minimum of $40.

Once my package has shipped, how long will it take to arrive?

If you are within the U.S. your package will arrive by UPS within 3-5 business days.
Click here to view domestic transit times for your location.

To our overseas customers:
Shipping times vary on the country, but are usually between 5-10 business days.

How do I know if my order has shipped?

Please make sure the shipping address you provide with your order is correct. Once your package has shipped, you will be notified via email from the shipping carrier with your tracking number. Once your package has shipped, Serendipity has no control over the shipment or delivery of your order - please check on the status of your package with the tracking number.
(Samples are shipped First Class without tracking unless otherwise requested.)

Refunds & Reprints

If need to cancel my order, can I get a refund?

There are no refunds on personalized/custom products. In the event that you need to cancel your order, all costs incurred to date are billable (supplies, printing, etc) which will be a maximum of half your order total.

I have received my order and noticed an error, what are my options?

Once you give us the OK to print, any mistakes/typos that were overlooked on the final proof are the clients responsibility and a re-print fee will be charged if needed. We will try our very best to make sure everything is spelled correctly and that a consistency is maintained, but we are not proofreaders and will rely on you, the client, to make sure all punctuation and copy is correct before printing. Any mistakes deemed the fault of Serendipity will be taken care of at no cost to the client and in a timely manner.

I didn’t order enough invites and need more, is this possible?

Yes, reprints are available for a minimum of $25 for press set-up and can increase depending on the amount of pieces in your invitation suite. The cost for additional supplies and shipping will be an extra charge. Remember, it takes time for us to set up the press for each job, and reprints can take a considerable amount of time. Depending on the type of invitation style you may also be charged for the minimum amount per press run – the best way to avoid any reprints is to order extra on the first run.

General Questions

Do you create save the date magnets?

While we do not print save the date magnets in house, we do offer the option for you to purchase a customized save the date design to upload online (we recommend Zazzle.com).  We also offer custom designed magnets that are made from real wood and are laser engraved.

I like an invitation set on your site, but it’s out of my price range, can you negotiate the cost?

Our prices are set and are not negotiable. We have several types of invitations for all budgets, and can offer tips on reducing costs. You can also get an online quote here should you not need all of the items shown in a suite.

Can you print metallic ink?

Metallic ink is technically a foil (gold or silver) and a different application process. While we can print any color of the rainbow, we cannot print metallic. That being said, we can achieve a shimmer look by printing on shimmer or metallic paper. For example, all of our passports are printed on shimmer paper.

Do you offer discounts or packages?

At this time we do not have any wedding packages, but we do offer the following bulk discounts:

BULK DISCOUNTS:
• Receive a 5% discount for order quantities of 100-145.
• Receive a 10% discount for order quantities of 150-195.
• Receive a 15% discount for order quantities of 200 and more.

WEDDING INVITATION DISCOUNT:
• Order your save the dates with us and get 10% off your wedding invitation order* (for invitation orders over $150).

*Discounts do not apply to orders less than $150.
The above discounts can not be combined, or used with any other special promotion. If more than one discount applies to your order, the highest percentage will be given. Discounts do not apply to rush orders, previously printed orders, or orders that require out-of-house printing, such as letterpress or die-cutting.

Is your branding or logo printed on your stationery?

No, we do not print any branding or logos on any of our stationery.

Why do you have minimum orders?

There is a significant amount of cost and time to set up the presses for each job - therefore we require a minimum order of 20-40 quantity, depending on the style of invite.

Is Ginger the Rockstar?

Yes, she is.

 

 

 

 

 

 

Will you print my stationery if I have had it designed elsewhere?

Sorry, we are not a printing company, but a design studio. At this time, we will only print stationery created by us.

How can my wedding be featured on your website?

We would LOVE to hear all about your day!
Simply submit this form online:
http://www.serendipitybeyonddesign.com/featured-bride-share-your-story
Once the details of your day are posted we will email you with the link!

What is so special about White Ink Printing?

Basically, white ink printing is the bee's knees! It's a unique process that we're proud to offer. Your "typical" printer or press can't make the magic for white ink printing, but we're not typical.

I would like to order multiple items through Serendipity, do you offer a discount?

Yes, we do offer discounts!

Bulk Discounts
• Receive a 5% discount for order quantities of 100-150.
• Receive a 10% discount for order quantities of 150-200.
• Receive a 15% discount for order quantities of 200 and more.

Wedding Invitation Discount
• Order your save the dates with us and get 10% off your wedding invitation order (for invitation orders over $150).

Disclaimer:
Discounts do not apply to orders less than $150. The above discounts can not be combined, or used with any other special promotion. If more than one discount applies to your order, the highest percentage will be given. Discounts do not apply to rush orders, previously printed orders, or orders that require out-of-house printing, such as letterpress or thermography.

How many invites should I order?

We recommend that you order 10-15 additional invites to account for extras. Any reprint will be a minimum of $25 for set-up, and can vary depending on the amount of pieces in your invitation suite. Remember, it takes time for us to set up the press for each job, and reprints take a considerable amount of time.

Why is there a minimum order of invites?

It takes quite a bit of time to set up each job for our presses, which is why we ask for a minimum order per job.

I need help with wording/etiquette, do you have suggestions?

Yes! We have put together an informational wedding stationery guide, available for download once you have purchased a design fee.  Download Here.

What file formats do you accept for photos?

We accept high resolution .jpgs or .tiff files. High resolution means your photo is at 300 dpi or higher.

I love my design, but I do not wish for it to be shown on your blog or website.

We do leave out addresses, phone numbers and websites from the designs shown on our site to respect our clients privacy. Though we love to post new designs on our website, if you are concerned about your personal information being shown, please let us know and we will not post your design.